Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here you’ll find quick answers to the most common questions about our products, services, and policies. We’ve designed this page to help you get the information you need, whenever you need it

Our convenient ways to order:

1 -       Online  at  ohnuts.com

Now it's easier than ever to order online with our detailed step-by-step guide on how to order. Don't forget to include your billing information, in case we need to reach you regarding your order. Your billing information entered must match the address assigned to your credit card.

2-  By Phone at 888-664-6887. Customer Service representatives are available to take your order between 9am ET and 6pm ET Monday Through Thursday, and 9am ET - 12pm ET on Fridays. Customer Service is closed on Saturdays and Sundays.

Right after you place your order, you will receive an order number which confirms that your order went through successfully. We will send you an email notification when your order ships, along with a tracking number. You can track your package atUPS.

Usually it takes about 24 hours from when you get the tracking e-mail for your tracking number to be processed. If you still have a problem, feel free to contact us by e-mail or phone.

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It is the wholesale price if you order the item by the bulk.

At Oh! Nuts we stand behind the quality and taste of our products. If there's a problem with your order or you just simply don't like what you ordered, we will do whatever it takes to make it right for you.

To Initiate a return, please contact us within 10 business days. Due to the fact that these are perishable items, they need to be returned within that time frame. We also apply a 15% restocking fee as needed. 

We ask that you keep the original box that your order came in as well as your invoice or order number, this way we can insure that the return is a swift and smooth process.

We cannot take back any returns on any Seasonal Items

We collect Sales Tax only on shipments in NY State.No Sales Tax on shipments outside of NY.